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The ticket view provides a lot of information and available actions along with the option to view and reply to user messages. Quick Actions A number of quick action buttons can be found at the top of the page that will be carried out immediately. Ru Read More

Tickets can be managed individually or in bulk on the ticket grid. Visiting Tickets -> Manage Tickets will show all currently non-resolved tickets by default, but there are further filtering options available in the sidebar and on the grid itself. Read More

You can open tickets from the operator panel, either on behalf of a user or an internal ticket (consider as an internal request). This can be done by carrying out the following steps: Click Tickets -> Open New Ticket. Select the department that y Read More

Ticket tags can be used as another way of grouping together similar and related tickets. Multiple tags can be applied to a ticket. Searching for Tags Filtering the table It's possible to filter tags based on their name: Visit Settings -> Tic Read More

Ticket custom fields let you create your own fields for collecting and storing useful data for a specific ticket. Various types of fields are available, and can be required to be filled in or hidden to the user. Custom Field Types There are 10 availa Read More

General Setting Name Description Ticket Number Format The default ticket number format for all tickets, but can be overridden for a single department in the department settings. Can contain alphanumeric characters and special characters -_.+!*,. Read More

Learn the foundations for using the REST API, starting with authentication and some endpoint examples. Overview The easiest way to familiarise yourself with the API is through cURL. For most applications however, we recommend to use a wrapper library Read More