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General Settings The general tab holds any settings that apply to the whole help desk. Setting Name Description Use Gravatar Allows you to disable Gravatar throughout the system. Gravatar is a service which offers a globally recognised avatar to Read More

Users represent customers which have corresponded with your help desk. Searching for Users When managing a number of users, it's possible to search and filter the results shown in the table. Table Sorting By default the table is sorted alphabeti Read More

Settings for the authenticated operator only. Access by hovering over the user icon in the top right of the screen and clicking "Personal Settings" in the dropdown that appears. Profile Setting Name Description First Name Your first name. La Read More

User groups are a way of grouping together related or similar users. The user groups can then be used in filtering, or in macros and SLA plans. Searching for Groups Table sorting By default the table is sorted based on name. Once the table has load Read More

User custom fields let you create your own fields for collecting and storing useful data about your users. Various types of fields are available, and can be required to be filled in or hidden to the user. Custom Field Types There are 10 available fie Read More

General Setting Name Description Ticket Number Format The default ticket number format for all tickets, but can be overridden for a single department in the department settings. Can contain alphanumeric characters and special characters -_.+!*,. Read More

System Setting Name Description Default Brand Set the default brand that is used by the system when a user visits the frontend and a matching brand cannot be found (checks the URL). This will usually be your first brand. Admin Folder The name Read More

Update your security settings, such as enabling two-factor-authentication. Access by hovering over the user icon in the top right of the screen and clicking Security Settings in the dropdown that appears. Change Password Lets you set a new password f Read More