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User custom fields let you create your own fields for collecting and storing useful data about your users. Various types of fields are available, and can be required to be filled in or hidden to the user. Custom Field Types There are 10 available fie Read More

Users represent customers which have corresponded with your help desk. Searching for Users When managing a number of users, it's possible to search and filter the results shown in the table. Table Sorting By default the table is sorted alphabeti Read More

Organisation custom fields let you create your own fields for collecting and storing useful data about your organisations. Various types of fields are available, and can be required to be filled in or hidden to the user on the organisation profile pa Read More

Ticket custom fields let you create your own fields for collecting and storing useful data for a specific ticket. Various types of fields are available, and can be required to be filled in or hidden to the user. Custom Field Types There are 10 availa Read More

General Settings The general tab holds any settings that apply to the whole help desk. Setting Name Description Use Gravatar Allows you to disable Gravatar throughout the system. Gravatar is a service which offers a globally recognised avatar to Read More

User groups are a way of grouping together related or similar users. The user groups can then be used in filtering, or in macros and SLA plans. Searching for Groups Table sorting By default the table is sorted based on name. Once the table has load Read More

Merge fields are a great way for you to personalise messages sent to the end-user. For example, you may wish to address each user by name when sending a group e-mail or simply save yourself the time when writing a canned response! How Does It Work Read More