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System update enables you to safely and easily update your help desk via the operator panel, without needing to manually download the update or upload any files. If your deployment is running on Docker, you must update the system using these steps. R Read More

System health is designed to give you a clear insight into the overall health of your SupportPro installation and its hosting environment. Health Checks A traffic light system is used to quickly differentiate between healthy and checks which need a Read More

This page includes useful information on the supported operating systems as well as the software and hardware requirements that are needed to install and use SupportPro. License An active license with valid support and updates coverage is required to Read More

The activity log is a detailed audit log of the actions performed by all the operators within the operator panel. Searching for a Log Entry Table sorting By default the table is sorted by date and time. Once the table has loaded you're able to c Read More

System cleanup provides tools that can be used to prune the audit logs and caches. Pruning audit logs can be particularly useful if you need to reduce the size of your database tables. You can find the cleanup options are at Utilities -> System Cl Read More