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Reply templates let you define templates that populate the editor as you go to respond to a ticket. Reply templates can make use of merge fields to create customised greetings, signatures and can be configured per brand/department. Searching for O Read More

Operator roles let you create different permission groups for your operators. Each role can be assigned to multiple operator groups and apply to all operators under those groups. Searching for Roles Table sorting By default the table is sorted based Read More

The login log is a detailed listing of when operators login to the operator panel. You will get the following information: Time and date of when the operator had logged in Operator name Operator IP address used to login Searching for a Log Entry T Read More

Operator groups are used to group related operators together and provide them with a set of permissions (from roles). An operator can belong to multiple groups. Searching for Groups Table sorting By default the table is sorted based on name. Once the Read More

Operators represent staff accounts. You can adjust an operator's permission by assigning them to an operator group. Searching for Operators Table Sorting By default the table is sorted alphabetically by the operator name. Once the table has load Read More