Articles Search Results

Operators represent staff accounts. You can adjust an operator's permission by assigning them to an operator group. Searching for Operators Table Sorting By default the table is sorted alphabetically by the operator name. Once the table has load Read More

Users represent customers which have corresponded with your help desk. Searching for Users When managing a number of users, it's possible to search and filter the results shown in the table. Table Sorting By default the table is sorted alphabeti Read More

Organisations are a way of linking multiple user accounts so they can access each other's tickets. Organisations can be set up and managed by both users and operators. Organisation Access Levels An organisation works on a two-tier access level Read More

Tickets can be managed individually or in bulk on the ticket grid. Visiting Tickets -> Manage Tickets will show all currently non-resolved tickets by default, but there are further filtering options available in the sidebar and on the grid itself. Read More