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Use a Pusher protocol compatible service to receive real-time updates via web sockets. Activate or Deactivate Integration The Pusher integration is disabled by default and needs to be activated before use. Visit Settings -> General -> Third-Pa Read More

A list of common issues and questions along with appropriate resolution steps. If you don't find an answer to your question here, please open a ticket with us. Popular articles Troubleshoot problems uploading files Troubleshoot license key e Read More

Install free and paid add-ons (such as channels, languages and plugins) through our marketplace. The marketplace is accessible by visiting Add-ons in the operator panel. You must have the "View and Manage Add-ons" permission to access this page. Aut Read More

Use Algolia Search as the system search driver. Activate or Deactivate Integration The Algolia integration is disabled by default and needs to be activated before use. Visit Settings -> General -> Third-Party Integrations. Find the Algolia int Read More

As SupportPro is self-hosted software ran on-premise, your server can usually be optimised to make it run faster. The following is a list of performance related suggestions. Hardware Suggestions Hard Drive As SupportPro uses a file-based cache by def Read More

Organisation custom fields let you create your own fields for collecting and storing useful data about your organisations. Various types of fields are available, and can be required to be filled in or hidden to the user on the organisation profile pa Read More

Organisations are a way of linking multiple user accounts so they can access each other's tickets. Organisations can be set up and managed by both users and operators. Organisation Access Levels An organisation works on a two-tier access level Read More

Settings for the authenticated operator only. Access by hovering over the user icon in the top right of the screen and clicking "Personal Settings" in the dropdown that appears. Profile Setting Name Description First Name Your first name. La Read More