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The API channel is used for tickets and ticket messages that are created using API commands. Settings Setting Name Description Append IP Address Append the user's IP address to the end of their ticket messages (requires user_ip_address data Read More

API Tokens must be created in order to authenticate with the API. Token access levels can be controlled at either read only or read and write access. Searching for API Tokens Table sorting By default the table is sorted alphabetically. Once the table Read More

Learn the foundations for using the REST API, starting with authentication and some endpoint examples. Overview The easiest way to familiarise yourself with the API is through cURL. For most applications however, we recommend to use a wrapper library Read More

The email channel is used to handle all incoming emails in to new tickets and replies. Settings Setting Name Description Default Priority The priority that is set on all new tickets opened by email. This is set to ’Low’ by default on Read More

The web channel is used for all tickets opened and replied to via the frontend interface. Settings Setting Name Description Allow Unauthenticated Users Allows users that are not logged in to view and reply to tickets, using a special token that Read More