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Improve the efficiency and productivity of operators with AI-powered ticket replies and summaries. Prerequisites The AI Assistant plugin requires the following: SupportPro version 5.4.0 or higher. A funded OpenAI account which is in at least usage t Read More

The email queue contains the contents of all outbound emails to be sent by help desk, including those that fail to send. It shows the time the email was queued, who it is being sent to and the email contents. Searching for an Email Table sorting By d Read More

Email download allows SupportPro to periodically connect to a specified email address to download incoming emails and convert them into tickets. Any POP3 or IMAP email account for which you have access can be used for email download. Adding An Email Read More

Email Piping Email piping is configured to create tickets automatically from an email account that is set up on the same server as the server running SupportPro. For example, if SupportPro is installed at www.domain.com/support, emailing piping can t Read More

The email channel is used to handle all incoming emails in to new tickets and replies. Settings Setting Name Description Default Priority The priority that is set on all new tickets opened by email. This is set to ’Low’ by default on Read More

Remote Email Piping Remote email piping can be used when wanting to use email piping, but the email account exists on a different server to the SupportPro installation. For example, your email server may be separate to your web server, where remote e Read More

Email commands provide operators with a way to modify ticket information when replying to tickets via email. For the best use: Please ensure each email command is on a separate line Try to minimise white-space between email commands and the email bo Read More

You can use the mass email feature to send out emails to one or more groups as opposed to sending emails to individual users one by one. Merge Fields Merge fields are great ways for you to personalise outbound e-mails. each field represents a variabl Read More

Email templates are used when sending emails to both users and operators. Email templates can be localised, and merge fields can be utilised to fill in useful details based on the user or ticket details. Searching for Email Templates The email templa Read More

The email log contains the contents of all inbound and outbound emails sent by help desk. It shows the time of the email, who it was sent to and a log of the message. Searching for an Email Table sorting By default the table is sorted by date and tim Read More