Migrating to a New Server

If you need to move your SupportPro installation to a new folder or server, we recommend to follow the below guide.

Prerequisites

If you're moving your installation to a new server, please make sure it passes all the system requirements before proceeding, this includes both the web server and the CLI (for the cron job).

You will need to re-issue your license after the move, please ensure you have access to your SupportPro client area account where this is done.

Steps

1. Disable the SupportPro cron job.
2. Visit Settings in the operator panel and enable the "Maintenance Mode" option.
3. Take a backup of your database and existing installation files.
4. Move/copy the whole SupportPro installation directory to the new server or folder.
5. If you need to move the database too:
   1. Restore the database backup on the new server.
   2. Update /config/production/database.php to the new database details.
6. Login to the SupportPro client area and re-issue your license so that it is unlocked.
7. Login to the operator panel.
8. Visit Settings and disable the "Maintenance Mode" option.
9. If your SupportPro URL has changed you will also update your brand URL (Settings > General > Brands > Website (tab) and update the System URL option).
10. Enable the SupportPro cron job (you may need to configure it from scratch on the new server). Verify the tasks are running by visiting Settings -> Core -> Scheduled Tasks and refreshing every few minutes.